Return Policy

Effective Date: 01/Janury/2025

At Kislights, we are committed to providing high-quality lighting solutions. If you are not satisfied with your purchase, we offer a return policy to ensure a smooth and hassle-free experience.

Eligibility for Returns

To be eligible for a return, your item must:

  • Be unused and in the same condition as received.

  • Be in its original packaging with all accessories, manuals, and documentation included.

  • Be returned within 7 days of the delivery date.

  • Have proof of purchase (receipt or order confirmation).

Non-Returnable Items

Certain items are not eligible for return, including:

  • Customized or special-order products.

  • Items that have been installed, altered, or damaged due to improper use.

  • Clearance or final sale items.

  • Gift cards or promotional items.

Return Process

  1. Request a Return: Contact our customer service team at info@kislights.com or call +256 708 933 899 with your order details.

  2. Return Approval: Our team will review your request and provide return instructions if eligible.

  3. Ship the Item: Pack the product securely and send it to the return address provided. Customers are responsible for return shipping costs unless the item is defective or incorrect.

  4. Inspection & Refund: Once we receive the item, we will inspect it and process a refund or exchange within 7 business days. Refunds will be issued to the original payment method.

Damaged or Defective Products

If you receive a damaged or defective item, please notify us within 48 hours of delivery with clear photos of the issue. We will arrange for a replacement or refund at no additional cost.

Exchanges

We allow exchanges for items of equal or greater value (with price adjustments if applicable). Please follow the return process and indicate that you would like an exchange.

Late or Missing Refunds

If you have not received a refund within the stated processing time:

  • Check your bank account.

  • Contact your credit card provider (it may take time for refunds to be processed).

  • If you still have not received your refund, contact us at info@kislights.com.

Contact Us

For any questions regarding returns, refunds, or exchanges, please contact:

Kislights
Website: https://kislights.com
Phone: +256 708 933 899
Email: info@kislights.com